Return and Exchange

RETURN AND EXCHANGE

Unfortunately, we do not entertain refunds. However, we accept returns and exchanges for the reasons as follow:

  • Wrong size
  • Manufacturing defect

 

To be qualified for the exchange, all must follow our store’s terms and conditions

  • Items bought on sale cannot be returned / refunded
  • The item must be unused together with its complete packaging — box, tissue paper, ribbon and labels attached
  • Exchange of size only
  • Exchange to other design is not permitted
  • Items must be returned within 3 days, after the package has been received
  • Roundtrip shipping cost will be shouldered by the buyer
  • Can be done via courier same day pick up / delivery

 

To request for a return and exchange, email us at sebastianandsavannah@gmail.com

Please include the following details:

SUBJECT: RETURN AND EXCHANGE 

Full Name:

Design name, color,  size:

Exchange to what size:

Photo of item: 

 

All items for Return and Exchange is subject to approval