Return and Exchange
RETURN AND EXCHANGE
Unfortunately, we do not entertain refunds. However, we accept returns and exchanges for the reasons as follow:
- Wrong size
- Manufacturing defect
To be qualified for the exchange, all must follow our store’s terms and conditions
- Items bought on sale cannot be returned / refunded
- The item must be unused together with its complete packaging — box, tissue paper, ribbon and labels attached
- Exchange of size only
- Exchange to other design is not permitted
- Items must be returned within 3 days, after the package has been received
- Roundtrip shipping cost will be shouldered by the buyer
- Can be done via courier same day pick up / delivery
To request for a return and exchange, email us at sebastianandsavannah@gmail.com
Please include the following details:
SUBJECT: RETURN AND EXCHANGE
Full Name:
Design name, color, size:
Exchange to what size:
Photo of item:
All items for Return and Exchange is subject to approval